About - Helpful Hearts Home Care

Discover Our Caring Team

Helpful Hearts Home Care was founded in 2021 by Kevin and Leticia Boten. Leticia worked at Renown Urgent Care in Reno, Nevada as a Medical Assistant starting in 2008. She has been supporting healthcare providers and helping to ensure smooth and efficient patient care for over a decade. From this experience, she discovered her calling to help others through caregiving services. Leticia is a Certified Home Health Aide, trained to assist in the bedside care of patients in their homes.

More About Leticia

Hello, my name is Leticia, and I have been a caregiver for over a decade. I am passionate about helping people, and I have dedicated my life to providing compassionate care for those in need. My journey as a caregiver started in 2008 when I began working as a Medical Assistant. It was here that I discovered my calling to care for the elderly and those with disabilities. Over the years, I have gained extensive experience in various aspects of homecare. In 2021, I decided to shift my focus to creating my own company, Helpful Hearts Home Care, that provides versatile caregiving services, as I found that I could make a more significant impact on the lives of my clients in this setting.

I understand that each individual has unique needs, and I work closely with my clients and their families to develop personalized care plans that meet their specific requirements. My approach to caregiving is based on the principles of empathy, patience, and respect. I believe that everyone deserves to be treated with dignity, and I strive to create a warm and nurturing environment for my clients. I also understand that caregiving can be challenging, both for the caregiver and the client, which is why I make it a priority to provide emotional support and reassurance to those under my care. I am committed to ongoing education and training in the field of caregiving to ensure that I am providing the best possible care to my clients. Thank you for taking the time to learn a little bit about me. If you or a loved one is in need of compassionate and skilled caregiving, I would be honored to assist you.

An elderly woman standing in the kitchen, holding a glass of water.

Asian female caregiver helping disabled elderly woman in wheelchair to get into the car,helpful daughter care and support senior mother to stand up from wheelchair in outdoor, caring for old people

Our Mission

Our mission is to provide compassionate care for the client with 24/7 around-the-clock care. We provide services for the client in the comfort of their residence, wherever that might be. We visit residences, memory care facilities, retirement homes, assisted living facilities, and more. Our mission is to provide

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Independence

Our services allow the client to maintain their independence and autonomy, as they are able to continue to live in familiar surroundings and be involved in making decisions about their daily lives.

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Familiar Environment

Familiar environment: A person’s residence is often associated with a feeling of comfort, security, and belonging. By remaining in their own living space, individuals can surround themselves with familiar possessions, including furniture, personal belongings, and photographs. This can promote a sense of stability and decrease feelings of confusion or disorientation.

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Customized Care

Our services focus on personalized attention that is tailored to the specific needs of the client, rather than receiving a one-size-fits-all approach in a care facility. We establish connections with our clients and can provide a sense of stability.

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Community Involvement

Our approach involves collaborating with clients to sustain their ties with the community. This means facilitating their participation in local events and activities, as well as maintaining relationships with friends and family. By prioritizing community involvement, we aim to help our clients stay connected and engaged with the world around them.

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Client Advocacy

We work to help clients navigate complex healthcare systems through supporting and promoting the best interests of the client, and ensuring that their rights and needs are respected and met. This includes communicating information about the client’s medical history, current health status, and treatment plans to healthcare providers, as well as relaying information from healthcare providers to the client and their family.

Unveiling the Heart of Helpful Hearts

With our services, clients can continue to enjoy a high quality of life, maintain their independence, and enjoy the comfort and security of their own space.

We incorporate person-centered care, which prioritizes the individual needs, preferences, and values of the client receiving care. We focus on the following:

Empowerment: Encouraging the client to participate in their own care and decision-making, promoting independence and autonomy.
Personalization: Customizing care and support to fit the specific needs, interests, and preferences of the client.
Collaboration: Involving family members, healthcare providers, and other support networks in the caregiving process, to ensure a well-rounded approach to care.
Holistic care: Incorporating physical, emotional, spiritual, and mental wellness into the care plan, to address all aspects of the client’s well-being.
Respect and dignity: Treating the client with respect and dignity at all times, recognizing their unique needs and experiences.

Our approach to caregiving can lead to improved outcomes, including enhanced quality of life, greater satisfaction with care, and reduced stress and anxiety for the client.

We prioritize Quality of life. Quality of life is an important aspect of care as it affects overall health and well-being. A high quality of life can lead to greater happiness, independence, and satisfaction. Some of the key benefits of high quality of life include:

Physical health: A high quality of life can promote physical health, reducing the risk of chronic conditions, such as heart disease and arthritis, and promoting overall wellness.
Mental health: A high quality of life can improve mental health and reduce the risk of depression and anxiety.
Social connections: A high quality of life can help foster social connections, promoting feelings of belonging, purpose, and fulfillment.
Independence: A high quality of life can help maintain independence, allowing the client to continue to live and enjoy life on their own terms.
Emotional well-being: A high quality of life can lead to greater emotional well-being, improving overall happiness and life satisfaction.

By prioritizing quality of life, individuals can enjoy greater health and well-being. Overall, our passion is to provide care that ensures the client’s well-being, promotes their health and independence, and enhances their quality of life.